About Us
HängFix® is an innovative online retailer destination that values
contemporary style, pleasure and quality at an affordable level of price.
Here atwww.hängfix.com we pride ourselves on being part of the “ME”
generation. We believe our elegant customers are too busy conquering
the world to go hunting down the latest trends. Everything you need for
a chic look, no matter your price point you will find in us. Shopping to
us is more than a transaction, it’s a lifestyle.
At HängFix®, we are proud to offer our customers the latest trends.
Our specially curated team of sophisticated and fun millennials are sure
to bring you the industry’s most cutting-edge items from the most
popular and creative brands, all put together in one place. We offer our
customers a complete, hand-picked collection of apparel and
accessories from the industry’s leading contemporary and designer
brands. We are committed to offering our customers signature products
with supreme service. Our perfectly select team of buyers and new
partnerships with designer brands brings our customer's shopping
experience to a whole new level, providing them with a unique concept
of what’s best for every season. We are confident you will be running
home to open up your HängFix® package.
Who we are is our equitable and ethic hardwork. Thanks for trying to
know more about us.
Please browse this FAQ page, to find the answers that best match your
question. If you can't find what you're looking for, please feel free to
contact us.
Online Form: Click the 'Contact Us' at the bottom of any page and
follow the instructions. Our customer support team works around the
clock to respond to any question you may have!
Email us! (Please note that our response time may be up to 3 business
days)
We appreciate your patience while we revert back to your inquiry and
will do everything we can to assist you as fast as possible.
About My Account
What is “My Account”?
The “My Account” section helps you with all your questions about your
account, or problems using our website.
Go to our helpful FAQ page which can help you navigate through
The www.hängfix.com your account, to view your orders and
even to update your account details; such as your password and so on.
We're sure that you'll be able to find the answer you're looking for.
If you have already searched the FAQ section and haven't found the
answer you're looking for, you are welcome to contact our dedicated
Customer Support Team. You can Contact Us or send an email to us
(email response time may take up to 3 business days), one of our team
members will be there at your service to assist you.
Why do I need an account?
You can purchase on our website as a guest. However, it’s always
currency.
How to redeem the coupon code?
Please click on “checkout” and fill in payment information, then click on
“continue”, and you will be redirected to a new page where the coupon
code can be redeemed. The code needs to be entered exactly as
advertised with any capital letters and spaces.
About My orders
What is “About My Orders”?
The 'My Orders' section cover topics relating to the order you have
placed on HängFix® . In the articles within this section, you will be
able to find an answer to your questions;
If you have already searched the FAQ section and haven't found the
answer you're looking for, you are welcome to contact our dedicated
Customer Support Team. You can Contact Us or send an email to us
(email response time may take up to 3 business days), and one of our
team members will be there at your service to assist you.
Did I make an order successfully?
Once the payment completed, you will receive an order confirmation
email, if not, please re-check-in your “spam folder” or “my orders”.
Note: If you receive an email with your payment confirmation, do not
panic. As your order is marked high risk due to a potentially
unauthorized payment, all we need is a confirmation email regarding
your payment.
How to check my orders information?
Please kindly log in to your account, and click 'my orders'.
In 'my orders', you can check your order history (order number, total
amount), order details (shipping address, size, color, quantity etc.) and
order status. (Confirmed, processing, shipped)
What does my orders status mean?
The status of “confirmed (order received)” means you have
successfully completed the payment, and your order is confirmed
by HängFix® . Only under this circumstance, you are able to change
your order details or cancel your order.
The status of “dispatching” means your order is in dispatch. At this
stage, any request to cancel or change your order is invalid.
The status of “shipped” means your order is dispatched from our
warehouse to the shipping address provided by you. Your order is on
the way!
How to change or cancel my orders?
If you want to change or cancel your order, please contact us via email within 12 hours after receiving your order confirmation. If your
order status is shipped, we cannot change or cancel.
How long it takes for my orders to be dispatched?
The dispatch (or handling) time is the number of business days taken
by HängFix® Adı to fulfill the order after receipt of your cleared
payment. HängFix® estimated dispatch time is 3-5 business days.
Once the goods are shipped, you will receive an email including details
regarding shipping confirmation, tracking number(s) and delivery time.
You can also check the status in 'My Orders' or simply by going here.
About the Shipping
What is “About the Shipping”?
The "Shipping Information" section covers topics related to the actual
delivery of your order. In the articles within this section, you will be able
to find the answers to your questions.
If you have already searched the FAQ section and haven't found the
answer you're looking for, you are welcome to contact our dedicated
Customer Support Team. You can Contact Us or send an email to us
(email response time may take up to 3 business days), and one of our
team members will be there at your service to assist you.
What shipping methods do you offer?
Standard International Shipping: Your order will be shipped to your
doorstep in approx. 7-21 Days. There are no hidden charges.
We are currently working on an express option.
How long will it take to receive my orders?
Standard International Shipping: Your order will be shipped to your
doorstep in approx. 7-21 Days. There are no hidden charges. If the
package is not been delivered within this specified time, feel free to
contact our customer support team for an update.
(Note: The shipping time does not include the dispatch time which is
generally 1-3 business days.)
How to track my orders?
Once your order shipped out, we will send you a shipping confirmation
email that includes your tracking number and tracking link which help
you track your package. Alternatively you also can find the tracking
number and tracking link under 'My Orders' section. Or simply track
your order here.
Once the shipping company provides the tracking number, we will send
it to you as soon as possible.
Are there any additional fees involved in international shipping?
At HängFix® , Products shipped from overseas. In some cases,
shipment may be subject to import taxes, customs duties, and fees,
which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the
recipient.
Unfortunately, HängFix® has no control over these charges, nor
can HängFix® estimate what the additional charges may be as
customs policies vary widely from country to country. For more
information Please contact your local customs office. When customs
clearance procedures are required, it may cause delays beyond our
scheduled delivery period. Due to customs regulatory policies, we
never list purchased items as a gift or undervalue the product price.
About Returns & Refunds
What is “About Returns & Refunds Information?”
If you have received your item and there seems to be something wrong
with it and want to claim a return or refund, the "Returns & Refunds
Information" section will get you started in the right direction.
We always take care in selecting a high quality and trusted goods to
offer them for sale on the HängFix® website, however, sometimes
things don't quite go according to plan.
If there is something wrong with the item you received, please contact
us via e-mail. Please provide us with images of your defective or
damaged item. In most cases we will send you out a replacement,
however, some orders are subject to a 100% refund.
What should I do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund.
Firstly, please check our Return Policy to ensure if the return is
applicable for your order.
Secondly, you have to claim your refund within 45 days from the
dispatch date.
Thirdly, you may be eligible for a refund or exchange depending on your
situation and the type of item you purchased. At HängFix® , we
reserve all the rights to charge a handling fee on all items returned for
non-quality issues. Under any circumstance, we will not refund the
original shipping cost.
What should I do if I have received the wrong order or items?
If you have received an item that you did not order or somebody else's
order entirely, please contact us as soon as possible.
To help our Customer Support Team to know what problem you have,
please kindly attach some clear photos of the incorrect order or items
you have received.
Perceived color differences due to the display settings of your
computer monitor are not grounds for an exchange or refund.
What should I do if an item in my orders is missing?
For logistical reasons, items in the same order will sometimes be sent in
separate packages so they get to you faster. You may receive one item
before the next. So don’t panic if you don’t receive all of your items at
once… they are on the way!
If you are certain that an item is missing from your order, please contact
our Customer Support as soon as possible. We will be happy to track it
for you. Once we are confirmed that an item was missing, either we will
refund you the item cost or send you a replacement 100% free of
charge.
What should I do if I received a defective or damaged item?
If the item you received is damaged or defective during shipping, you
are eligible for a replacement.
Please contact Customer Service Team and be ready to provide photos
or operating videos clearly showing the problem with the item.
Alternatively, you can open the item in front of the delivery person and if
you find that it is damaged during shipping, you can reject it. Then you
need to contact the Customer Service Team as soon as possible.
HängFix® offers insurance cover under following circumstances:
Lost in transit: If the product delivery exceeds 30 days then its
scheduled date, HängFix® will assume product is lost in transit and
refund you.
Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 5 business days after
your refund has been processed. The refund will be credited to your
account that you used to pay the order. PayPal refunds are instant but
refunds to your credit/debit card can take up to 6 business days.
How do I return the products?
HängFix® hopes you will be satisfied with every purchase you make.
But if you want to return an item, returns must be prearranged and
authorized by a Customer Support member.
Item must be returned unused in its original condition with order
confirmation email. The packaging must not be broken wherever
applicable. We cannot accept returns under these cirucmstances.
• It is beyond the 45-Day Money back Guarantee Period.
• The order was placed by mistake but wasn't canceled within 12
hours.
• Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the
event date are included in the order.
• The detailed size chart is included in the description. The size you
choose does not fit you well.
• Customer has changed their mind.
Our Guarantee
We understand buying items online can be intimidating, so we offer a
100% satisfaction guarantee. If you don't have a positive experience for
ANY reason, we will do WHATEVER it takes to make sure you are 100%
satisfied with your purchase.
We want you to realize that there is absolutely ZERO risk in buying
something and trying it out. If you don't like it, no hard feelings we'll
make it right.
We have 24/7/365 E-mail Support. Please say hello to us if you need
any assistance through e-mail.
Thank you.